A print advertisement from a 1913 issue of Encyclopaedia Britannica

In ancient times the most common form of advertising was "word of mouth". However, commercial messages and election campaign displays were found in the ruins of Pompeii. Egyptians used papyrus to create sales messages and wall posters. Lost-and-found advertising on papyrus was common in Greece and Rome. Wall or rock painting for commercial advertising is another manifestation of an ancient media advertising form which is present to this day in many parts of Asia, Africa, and South America. For instance, tradition of wall paintings may be traced back to India rock-art paintings that goes back to 4000 BC, see Bhatia 2000: 62-68 on the evolution of wall advertising. As printing developed in the 15th and 16th century, advertising expanded to include handbills. In the 17th century advertisements started to appear in weekly newspapers in England.

These early print ads were used mainly to promote books (which were increasingly affordable) and medicines (which were increasingly sought after as disease ravaged Europe). Quack ads became a problem, which ushered in regulation of advertising content.

As the economy was expanding during the 19th century, the need for advertising grew at the same pace. In America, the classified ads became popular, filling pages of newspapers with small print messages promoting all kinds of goods. The success of this advertising format led to the growth of mail-order advertising. In 1843 the first advertising agency was established by Volney Palmer in Philadelphia. At first the agencies were just brokers for ad space in newspapers, but by the 20th century, advertising agencies started to take over responsibility for the content as well.

The 1960s saw advertising transform into a modern, more scientific approach in which creativity was allowed to shine, producing unexpected messages that made advertisements interesting to read. The Volkswagen ad campaign featuring such headlines as "Think Small" and "Lemon" ushered in the era of modern advertising by promoting a "position" or "unique selling proposition" designed to associate each brand with a specific idea in the reader or viewer's mind.

Today, advertising is evolving even further, with "guerrilla" promotions that involve unusual approaches such as staged encounters in public places, giveaways of products such as cars that are covered with brand messages, and interactive advertising where the viewer can respond to become part of the advertising message.

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

Paying people to hold signs in public places is one of the oldest forms of adverting such as the 'board guy' pictured above

Transit advertising is combined with experiential marketing using pedapods in Australia

Commercial advertising media can include wall paintings, billboards (outdoor advertising), street furniture components, printed flyers, radio, cinema and television ads, web banners, web popups, skywriting, bus stop benches, magazines, newspapers, town criers, sides of buses, taxicab doors and roof mounts, musical stage shows, subway platforms and trains, elastic bands on disposable diapers, stickers on apples in supermarkets, the opening section of streaming audio and video, and the backs of event tickets and supermarket receipts. Any place an "identified" sponsor pays to deliver their message through a medium is advertising.

Covert advertising embedded in other entertainment media is known as product placement. A more recent version of this is advertising in film, by having a main character use an item or other of a definite brand - an example is in the movie Minority Report, where Tom Cruise's character Tom Anderton owns a computer with the Nokia logo clearly written in the top corner, or his watch engraved with the Bulgari logo. Another example of advertising in film is in I, Robot, where main character played by Will Smith mentions his Converse shoes several times, calling them "classics," because the film is set far in the future.

The TV commercial is generally considered the most effective mass-market advertising format and this is reflected by the high prices TV networks charge for commercial airtime during popular TV events. The annual Super Bowl football game in the United States is known as much for its commercial advertisements as for the game itself, and the average cost of a single thirty-second TV spot during this game has reached $2.5 million (as of 2006).

Virtual advertisements may be inserted into regular television programming through computer graphics. It is typically inserted into otherwise blank backdrops[1] or used to replace local billboards that are not relevant to the remote broadcast audience[2]. More controversially, virtual billboards may be inserted into the background[3] where none existing in real-life. Virtual product placement is also possible[4][5].

Increasingly, other mediums such as those discussed below are overtaking television due to a shift towards consumer's usage of the Internet as well as devices such as TiVo.

Advertising on the World Wide Web is a recent phenomenon. Prices of Web-based advertising space are dependent on the "relevance" of the surrounding web content and the traffic that the website receives.

E-mail advertising is another recent phenomenon. Unsolicited bulk E-mail advertising is known as "spam".

Some companies have proposed to place messages or corporate logos on the side of booster rockets and the International Space Station. Controversy exists on the effectiveness of subliminal advertising, and the pervasiveness of mass messages.

Unpaid advertising (also called word of mouth advertising), can provide good exposure at minimal cost. Personal recommendations ("bring a friend", "sell it by zealot"), spreading buzz, or achieving the feat of equating a brand with a common noun ("Xerox" = "photocopier", "Kleenex" = tissue, "Vaseline" = petroleum jelly, "Kotex" = tampons, "Maxi pads" = sanitary napkins, "Scotch Tape" = Clear Tape, "Band-aid" = bandage, "Visine" = eye drops, "Q-tips" = cotton swabs, "Rollerblades" = inline skates) -- these must provide the stuff of fantasy to the holder of an advertising budget.

The most common method for measuring the impact of mass media advertising is the use of the rating point (rp) or the more accurate target rating point (trp). These two measures refer to the percentage of the universe of the existing base of audience members that can be reached by the use of each media outlet in a particular moment in time. The difference between the two is that the rating point refers to the percentage to the entire universe while the target rating point refers to the percentage to a particular segment or target. This becomes very useful when focusing advertising efforts on a particular group of people. For example, think of an advertising campaign targeting a female audience aged 25 to 45. While the overall rating of a TV show might be well over 10 rating points it might very well happen that the same show in the same moment of time is generating only 2.5 trps (being the target: women 25-45). This would mean that while the show has a large universe of viewers it is not necessarily reaching a large universe of women in the ages of 25 to 45 making it a less desirable location to place an ad for an advertiser looking for this particular demographic.

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

"Half the money I spend on advertising is wasted; the trouble is, I don't know which half." - John Wanamaker, father of modern advertising.

Billboard, New York City, (2005)

The impact of advertising has been a matter of considerable debate and many different claims have been made in different contexts. During debates about the banning of cigarette adervertising, a common claim from cigarette manufacturers was that cigarette advertising does not encourage people to smoke who would not otherwise. The (eventually successful) opponents of advertising, on the other hand, claim that advertising does in fact increase consumption.

According to many media sources, the past experience and state of mind of the person subjected to advertising may determine the impact that advertising has. Children under the age of four may be unable to distinguish advertising from other television programs, whilst the ability to determine the truthfullness of the message may not be developed until the age of eight.

Public service advertising

The same advertising techniques used to promote commercial goods and services can be used to inform, educate and motivate the public about non-commercial issues, such as AIDS, political ideology, energy conservation, religious recruitment, and deforestation.

Advertising, in its non-commercial guise, is a powerful educational tool capable of reaching and motivating large audiences. "Advertising justifies its existence when used in the public interest - it is much too powerful a tool to use solely for commercial purposes." - Attributed to Howard Gossage by David Ogilvy

Public service advertising, non-commercial advertising, public interest advertising, cause marketing, and social marketing are different terms for (or aspects of) the use of sophisticated advertising and marketing communications techniques (generally associated with commercial enterprise) on behalf of non-commercial, public interest issues and initiatives.

In the United States, the granting of television and radio licenses by the FCC is contingent upon the station broadcasting a certain amount of public service advertising. To meet these requirements, many broadcast stations in America air the bulk of their required Public Service Announcements during the late night or early morning when the smallest percentage of viewers are watching, leaving more day and prime time commercial slots available for high-paying advertisers.

Public service advertising reached its height during World Wars I and II under the direction of several U.S. government agencies.

Social impact

Regulation

There have been increasing efforts to protect the public interest by regulating the content and the reach of advertising. Some examples are the ban on television tobacco advertising imposed in many countries, and the total ban on advertising to children under twelve imposed by the Swedish government in 1991. Though that regulation continues in effect for broadcasts originating within the country, it has been weakened by the European Court of Justice, which has found that Sweden was obliged to accept whatever programming was targeted at it from neighbouring countries or via satellite.

In Europe and elsewhere there is a vigorous debate on whether and how much advertising to children should be regulated. This debate was exacerbated by a report released by the Henry J. Kaiser Family Foundation in February 2004 which suggested that food advertising targeting children was an important factor in the epidemic of childhood obesity raging across the United States.

In many countries - namely New Zealand, South Africa, Canada, and many European contries- the advertising industry operates a system of self-regulation. Advertisers, advertising agencies and the media agree on a code of advertising standards that they attempt to uphold. The general aim of such codes is to ensure that any advertising is 'legal, decent, honest and truthful'. Some self-regulatory organisations are funded by the industry, but remain independent, with the intent of upholding the standards or codes (like the ASA in the UK).

Critiques of the medium

Advertising wrapped around a train. Minnesota, US, (2005)

As advertising and marketing efforts become increasingly ubiquitous in modern Western societies, the industry has come under criticism of groups such as AdBusters via culture jamming which criticizes the media and consumerism using advertising's own techniques. The industry is accused of being one of the engines powering a convoluted economic mass production system which promotes consumption. Some advertising campaigns have also been criticized as inadvertently or even intentionally promoting sexism, racism, and ageism. Such criticisms have raised questions about whether this medium is creating or reflecting cultural trends. At very least, advertising often reinforces stereotypes by drawing on recognizable "types" in order to tell stories in a single image or 30 second time frame. Recognizing the social impact of advertising, MediaWatch, a non-profit women's organization, works to educate consumers about how they can register their concerns with advertisers and regulators. It has developed educational materials for use in schools. The award-winning book, Made You Look - How Advertising Works and Why You Should Know , by former MediaWatch president Shari Graydon, provides context for these issues for young readers.

Public interest groups and free thinkers are increasingly suggesting that access to the mental space targeted by advertisers should be taxed, in that at the present moment that space is being freely taken advantage of by advertisers with no compensation paid to the members of the public who are thus being intruded upon. This kind of tax would be a Pigovian tax in that it would act to reduce what is now increasingly seen as a public nuisance. Efforts to that end are gathering momentum, with Arkansas and Maine considering bills to implement such taxation. Florida enacted such a tax in 1987 but was forced to repeal it after six months, as a result of a concerted effort by national commercial interests, which withdrew planned conventions, causing major losses to the tourism industry, and cancelled advertising, causing a loss of 12 million dollars to the broadcast industry alone.

Public perception of the medium

Billboard in Lund, Sweden, saying "One Night Stand?" (2005)

Over the years, the public perception of advertising has become very negative. It is seen as a medium that inherently promotes a lie, based on the purpose of the advertisement - to encourage the target audience to submit to a cause or a belief, and act on it to the advertising party's benefit and consequently the target's disadvantage. They are either perceived as directly lying (stating opinions or untruths directly as facts), lying by omission (usually of terms unfavorable to the customer), portraying a product or service in a light that does not reflect reality or even making up realities where their product has a new role. Yet as with many other things in life, the vast majority of the public do not care enough to act. One can either choose to listen to the many campaigns or to ignore them.

Effects on communication media

Another effect of advertising is to modify the nature of the communication media where it is shown. The most clear example is television. Channels that get most of their revenues from publicity try to make their medium a good place for communicating ads. That means trying to make the public stay for long times and in a mental state that will make spectators not to switch the channel through the ads. Programs that are low in mental stimulus and require light concentration and are varied are best for long sitting times and make for much easier emotional jumps to ads, that can become more entertaining than regular shows. A simple way to understand the objectives in television programming is to compare contents from channels paid and chosen by the viewer with channels that get their income mainly from advertisements.

Future

With the dawn of the Internet have come many new advertising opportunities. Popup, Flash, banner, and email advertisements (the last often being a form of spam) abound. Recently, the advertising community has attempted to make the adverts themselves desirable to the public. In one example, Cadillac chose to advertise in the movie 'The Matrix Reloaded', which as a result contained many scenes in which Cadillac cars were used. Similarly, product placement for Rolex watches and BMW cars featured in recent James Bond films.

Each year, greater sums are paid to obtain a commercial spot during the Super Bowl. Companies attempt to make these commercials sufficiently entertaining that members of the public will actually want to watch them.

Particularly since the rise of "entertaining" advertising, some people may like an advert enough that they wish to watch it later or show a friend. In general, the advertising community has not yet made this easy, although some have used the Internet to widely distribute their adverts to anyone wishing to see or hear them.

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

Overview of the market

A significant number of firms, from small businesses to multinational corporations, incorporate online advertising into their marketing strategy. This is even true of firms which conduct their business through more traditional brick and mortar channels. In response to this demand, a number of firms specialize in facilitating online marketing. Therefore, online advertisements typically involve at least two separate firms: the advertiser or agency which purchases or sponsors the advertisement and the publisher or network which distributes the ad for display. Additional parties may also be included, such as an ad serving technology provider, a third party sales network, or other combinations.

In capitalizing on the increasing importance of the Internet as a marketing medium, the online advertising industry has developed specialized technical systems to manage the ways ads are distributed and viewership totaled. The Internet Advertising Bureau (IAB) has established guidelines for the counting methodology, size requirements, and other aspects of the business.

Because of the close relation between technical innovation and online advertising, many firms specialize in both. For example, most search engines couple their search service with an advertising program, exploiting the benefits of keyword-based search technology by including ads in search results. Many technology firms specialize in ad serving, the systems used to select the ads to show, optimize results, and generate reports.

Payment conventions

Because of the ability to track results of online advertising at a more granular level than what is available through traditional advertising, varying ways have developed for the advertisers and publishers to do business. The three most common ways in which online advertising is purchased are CPA, CPC, and CPM.

CPA (Cost Per Action) advertising is performance based and is common in the affiliate marketing sector of the business. In this payment scheme, the publisher takes all the risk of running the ad, and the advertiser only pays for the media on the basis of the number of users who complete a transaction, such as a purchase or sign-up.

CPC (Cost Per Click) advertising is also performance based and is common in search marketing, where it is often known as Pay per click (PPC). In this scheme, an advertisement may be displayed (and assumedly viewed) many times, but the advertiser only pays based on the number of user clicks. This system provides an incentive for publishers to target ads correctly (often by keyword), as the payment depends upon the ad not only being seen, but the viewer responding and following the hyperlink.

CPM (Cost per Thousand) advertising is the most common basis in the business and is used for most display advertising and rich media. This scheme most closely resembles offline advertising, wherein the advertiser is paying for exposure of their message to a specific audience. CPM costs are priced per thousand, so that a $1 CPM, means that the advertiser pays $1 for every thousand impressions.

Rich Media advertising

The display advertising portion of online advertising is increasingly dominated by rich media, generally using Macromedia Flash. Rich media advertising techniques make overt use of color, imagery, page layout, and other elements in order to attract the reader's attention. Some users might consider these ads as intrusive or obnoxious, because they can distract from the desired content of a webpage. Some examples of common rich media formats and the terms of art used within the industry to describe them:

• Interstitial or Expanding ad: The display of a page of ads before the requested content.
• Floating ad: An ad which moves across the user's screen or floats above the content.
• Expanding ad: An ad which changes size and which may alter the contents of the webpage.
• Polite ad or Polite download: A method by which a large ad will be downloaded in smaller pieces to minimize the disruption of the content being viewed
• Wallpaper ad: An ad which changes the background of the page being viewed.

In addition, ads containing streaming video or streaming audio are becoming very popular with advertisers.

Email advertising

Legitimate Email advertising is often known as opt-in email to distinguish it from spam.

Affiliate marketing

Affiliate marketing is a form of advertising where the advertiser allows a potentially large number of small publishers to pick specific creative elements or offers to market in exchange for payment should such marketing create sales or other revenue. This is usually accomplished though a self-service online system, such as those offered by third parties Performics, BeFree, CommissionJunction, or Linkshare. Affiliate marketing was an early innovation of online retailer Amazon, which has used its program to generate enormous volumes of low cost brand exposure.

Contextual advertising

Many advertising networks display text-only ads that correspond to the keywords of an Internet search or to the content of the page on which the ad is shown. These ads are believed to have a greater chance of attracting a user, because they tend to share a similar context as the user's search query. For example, a search query for "flowers" might return an advertisement for a florist's website.

Another newer technique is embedding keyword hyperlinks in a webpage which are sponsored by an advertiser. When a user follows the link, they are sent to a sponsor's website.

Ads and malware

There is also class of advertising methods which may be considered unethical and perhaps even illegal. These include external applications which alter system settings (such as a browser's home page), spawn pop-ups, and insert advertisements into non-affiliated webpages. Such applications are usually labeled as spyware or adware. They may mask their questionable activities by performing a simple service, such as displaying the weather or providing a search bar. Some programs are effectively trojans. These applications are commonly designed so as to be difficult to remove or uninstall. The ever-increasing audience of online users, many of which are not computer-savvy, frequently lack the knowledge and technical ability to protect themselves from these programs.

Links

• IAB

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

An advertising agency or ad agency is a service business dedicated to creating, planning and handling advertising (and sometimes other forms of promotion) for their clients. An ad agency is independent from the client and provides an outside point of view to the effort of selling the client's products or services. An agency can also handle overall marketing and branding strategies and sales promotions for its clients.

Typical ad agency clients include businesses and corporations, non-profit organizations and government agencies. Agencies may be hired to produce single ads or, more commonly, ongoing series of related ads, called an advertising campaign.

Ad agencies come in all sizes, from small one- or two-person shops to large multi-national, multi-agency conglomerates such as Omnicom Group or WPP Group.

Some agencies specialize in particular types of advertising, such as print ads or television commercials. Other agencies, especially larger ones, produce work for many types of media (creating integrated marketing communications, or through-the-line (TTL) advertising). The "line", in this case, is the traditional marker between media that pay a (traditionally 15%) commission to the agency (mainly broadcast media) and the media that do not.

Lately, Search Engine Marketing (SEM) and Search Engine Optimization (SEO) firms have been classified by some as 'agencies' due to the fact that they are creating media and implementing media purchases of text based (or image based in some instances of search marketing) ads. This relatively young industry has been slow to adopt the term 'agency' however with the creation of ads (either text or image) and media purchases they do qualify technically as an 'advertising agency' as well as recent studies suggest that both SEO and SEM are set to outpace magazine spending in the next 3-5 years.

Not all advertising is created by agencies. Companies that create and plan their own advertising are said to do their work in house.

Agency personnel

The creative department -- the people who create the actual ads -- form the core of an advertising agency. Modern advertising agencies usually form their copywriters and art directors into creative teams. Creative teams may be permanent partnerships or formed on a project-by-project basis. The art director and copywriter report to a creative director, usually a creative employee with several years of experience. Although copywriters have the word "write" in their job title, and art directors have the word "art", one does not necessarily write the words and the other draw the pictures; they both generate creative ideas to represent the proposition (the advertisement or campaign's key message).

The other major department in ad agencies is account services or account management. Account service employees work directly with clients and potential clients, soliciting business for the ad agency and determining what clients need and want the agency to do for them. They are also charged with understanding the clients business situation and representing those needs within the agency, so that ads can be brought to bear on the correct problem.

Previously, client services employees wrote the advertising strategy that the creative director (and teams ) would use to create the advertising. However, since the late 1960's in the UK, and the mid-1980's in the US, specialist account planners have been tasked with doing this. The account planner was originally employed to "represent the consumer" in the advertising i.e. find the best way to pitch the clients products to people but better understanding them, what they want and how to talk to them. Planning's role has expanded considerably since it was originally introduced. Pleanners now brand strategists and, to a certain extent, media strategists - using consumer insights to understand where and how people are most receptive to certain messages.

The creative services department may not be so well known, but its employees are the people who have contacts with the suppliers of various creative media. For example, they will be able to advise upon and negotiate with printers if an agency is producing flyers for a client. However, when dealing with the major media (broadcast media, outdoor, and the press), this work is usually outsourced to a media agency which can advise on media planning and is normally large enough to negotiate prices down further than a single agency or client can.

In small agencies, employees may do both creative and account service work. Larger agencies attract people who specialize in one or the other, and indeed include a number of people in specialized positions: production work, [Internet] advertising, or research, for example.

An often forgotten, but extremely important, department within an advertising agency is traffic. Typically headed by a traffic manager (or system administrator), this department is responsible for a number of things. First and foremost is increasing agency efficiency and profitability through the reduction of false job starts, inappropriate job initiation, incomplete information sharing, over- and under-cost estimation, and the need for media extensions. In small agencies without a dedicated traffic manager, one employee may be responsible for managing workflow, gathering cost estimates and answering the phone, for example. Large agencies may have a traffic department of ten or more employees. Department size varies, but its importance remains the same.

Famous advertising agencies

BBDO -- works with Anheuser-Busch, Visa, and PepsiCo.
Crispin Porter + Bogusky --famous for Subservient Chicken, works with Burger King, EarthLink, Virgin Atlantic Airways, Volkswagen
Doyle Dane Bernbach -- created famous campaigns for Volkswagen (including the famous "Lemon" ad) and Avis Rental Cars ("We're number 2. We try harder.")
Goodby, Silverstein & Partners -- famous for the "Got Milk?" campaign, among others
JWT (formerly J. Walter. Thompson) -- works with Kelloggs, Unilever, Diageo.
The Martin Agency -- UPS, GEICO, NASCAR, Miller (Lite, MGD), Hanes, and others
N.W. Ayer & Son -- the first ad agency in the United States, coined "When it rains it pours" (Morton Salt), "A diamond is forever" (De Beers), "Reach out and touch someone" (AT&T), "Be all you can be" (United States Army), and others
Ogilvy & Mather -- famous for the Rolls-Royce print ad with the headline "At 60 miles an hour the loudest noise in this new Rolls-Royce comes from the electric clock", among other ads
Saatchi and Saatchi -- most famous for working with the Conservative Party especially during the 1979 general election (Maurice and Charles Saatchi later left and set-up M&C Saatchi)
TBWA\Chiat\Day -- works with Apple Computer (including the "Think Different" campaign) and adidas. Responsible for creating the fcuk brand and (in the UK) Wonderbra advertising.
Partnership Advertising -- responsible for developing the "loading cancer" ad that won the 2003 New York Festivals Finalists

Largest Advertising Groups

According to the Research Company Evaluating the Media Agency Industry, the 2004 top 6 largest advertising groups ranked by worldwide billings were the following:

WPP Group: $48.055 Billion
Publicis: $34.365 Billion
Interpublic: $27.870 Billion
Omnicom Group: $25.230 Billion
Aegis Group: $20.355 Billion
Havas: $8.775 Billion

Links

• American Association of Advertising Agencies
• World Federation of Advertisers
• Adforum you can view advertising print work and spots
• Research Company Evaluating the Media Agency Industry

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

Ad filtering or ad blocking is a service which removes or alters advertising content in a webpage. This content can be represented in a variety of ways including pictures, animations, text, or pop-up windows. More advanced filters allow fine-grained control of advertisements through features like blacklists, whitelists, and regular expression filters. Certain security features also have the effect of disabling some ads.

The immediate benefits include cleaner looking webpages free from advertisements and lower resource-usage (bandwidth, CPU, memory, etc.). One drawback is that advertisements are a major source of revenue for many websites. However, the actual loss of revenue, when present, is difficult to measure.

Browser integration

Some web browsers support ad filtering through built-in features and plugins. A number of popular browsers include a pop-up blocker, such as Microsoft's Internet Explorer, Mozilla Firefox , Opera Software's Opera, and Apple Computer's Safari. All of these browsers support extensions and/or plugins which can include ad filters. For example, Adblock is a popular extension for Firefox.

External programs

A number of external applications offer ad filtering as a primary or additional feature. A traditional solution is to customize an HTTP proxy (or web proxy) to filter content. Proxies may reside on and serve a single computer or serve a number of clients over a network. These programs work by caching and filtering content before it is displayed in a user's browser. This provides an opportunity to remove not only ads, but content which may be offensive or inappropriate. Popular proxy software which can be used as effective ad filters include: Privoxy, Squid, Proximodo, and Proxomitron.

Common advertising techniques

• Pop-up ads
• Plain text
• Ad banners
• Flash animations
• Keyword hyperlinks (for example Vibrant Media's IntelliTXT[1])
• Browser plugins/extensions (often labeled as adware)
• External applications

Links

• An Adblock tool for Opera
• DoubleClick Warns Against Ad-Blocking Browsers
• JD's proxomitron filterset

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

Ad serving describes the technology and service that places advertisements on web sites. Ad serving technology companies provide software to web sites and advertisers to serve ads, count them, choose the ads that will make the web site or advertiser most money, and monitor progress of different advertising campaigns.

Two types of internet companies use ad serving: web sites and advertisers. The main purpose of using an ad server is different for both of them:

For a web site, the ad server needs to look through all the ads available to serve to a user who is on a page, and choose the one that will make the web site the most money, but still conform to the rules that the advertiser and web site have agreed. For example if a web site has 10 different advertisers that have paid for a big square ad, the ad server must decide which one to serve (or display). One advertiser may have only agreed to pay for ads from 9am - 5pm. If it is after 5pm, then the Ad Server must not serve that one. Another advertiser may only have paid to show one ad to each user per day. The ad server must therefore see if a user has seen that ad before, on that day and not serve it again if the user has seen it. Another advertiser may have agreed a high price, but only if the person watching the page is in the United States. In that case, the Ad Server needs to check the IP address to determine if the user is in the US and then decide which is the highest paying ad for that user, in the US, at that time, given what that user has seen in the past.

For an advertiser the ad server needs to try to serve the ad that is most likely to result in a sale of the product advertised. For example if a user is viewing a page, the advertiser's ad server needs to decide from previous history, what ad that user is most likely to click on and then buy the product advertised. If the user is on a technology page, then the ad server may know that on technology types of pages, the ad that works best is a blue one with mostly text and pricing and numbers, not the green ad with a picture of a model and little text. The ad server will therefore serve this ad, to try and get the highest probability of a sale from the ad.

Ad Serving is most complex when it is used by an Advertising Network. An advertising network buys ads from many web sites and therefore acts like an advertiser user of Ad Serving. When the network buys ads, it tries to place ads on sites where they work best. However an ad network then sells its aggregated ad inventory to advertisers. When doing this, it uses its Ad Serving software as a web site does. In this case it tries to make the most money by only running the ads from advertisers that pay most.

Examples of Ad Serving companies are:

• AdSense by Google
• DoubleClick
• e-planning
• ValueClick, who acquired rival Mediaplex in 2001
• ZEDO

This article is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

Early search engines

SEO began in the mid-1990s, as the first search engines were cataloging the early Web. Initially, all a webmaster needed to do was submit a site to the various engines which would run spiders, programs to "crawl" the site, and store the collected data. The search engines then sorted the information by topic, and served results based on pages they had spidered. As the number of documents online kept growing, and more webmasters realized the value of organic search listings, so popular search engines began to sort their listings so they could display the most relevant pages first. This was the start of a search engine versus webmaster game that continues to this day.

At first search engines were guided by the webmasters themselves. Early versions of search algorithms relied on webmaster-provided information such as category and keyword meta tags. Meta tags provided a guide to each page's content. When some webmasters began to abuse meta tags, causing their pages to rank for irrelevant searches, search engines abandoned their consideration of Meta tags and instead developed more complex ranking algorithms, taking into account factors that were more diverse, including:

• Text within the title tag
• Domain name
• URL directories and file names
• HTML tags: headings, bold and emphasized text
• Keyword density
• Keyword proximity
• Alt attributes for images
• Text within NOFRAMES tags

By relying so extensively on factors that were still within the webmasters' exclusive control, search engines continued to suffer from abuse and ranking manipulation. In order to provide better results to their users, search engines had to adapt to ensure their SERPs showed the most relevant search results, rather than useless pages stuffed with keywords by unscrupulous webmasters. This led to the rise of a new kind of search engine.

Organic search engines

Google was started by two PhD students at Stanford University, Sergey Brin and Larry Page, and brought a new concept to evaluating web pages. This concept, called PageRank, has been from the start important to the Google algorithm [1]. PageRank relies heavily on incoming links and uses the logic that each link to a page is a vote for that page's value. The more incoming links a page had the more "worthy" it is. The value of each incoming link itself varies directly based on the PageRank of the page it comes from and inversely on the number of outgoing links on that page.

With help from PageRank, Google proved to be very good at serving relevant results. Google became the most popular and successful search engine. Because PageRank measured an off-site factor, Google felt it would be more difficult to manipulate than on-page factors.

But manipulated it was. Webmasters had already developed link manipulation tools and schemes to influence the Inktomi search engine. These methods proved to be equally applicable to Google's algorithm. Many sites focused on exchanging, buying, and selling links on a massive scale. PageRank's reliance on the link as a vote of confidence in a page's value was undermined as many webmasters sought to garner links purely to influence Google into sending them more traffic, irrespective of whether the link was useful to human site visitors.

It was time for Google—and other search engines—to look at a wider range of off-site factors. There were other reasons to develop more intelligent algorithms. The Internet was reaching a vast population of non-technical users who were often unable to use advanced querying techniques to reach the information they were seeking and the sheer volume and complexity of the indexed data was vastly different from that of the early days. Search engines had to develop predictive, semantic, linguistic and heuristic algorithms.

A proxy for the PageRank metric is still displayed in the Google Toolbar, but PageRank is only one of more than 100 factors that Google considers in ranking pages.

Today, most search engines keep their methods and ranking algorithms secret. A search engine may use hundreds of factors in ranking the listings on its SERPs; the factors themselves and the weight each carries may change continually.

Much current SEO thinking on what works and what doesn't is largely speculation and informed guesses. Some SEOs have carried out controlled experiments to gauge the effects of different approaches to search optimization.

The following, though, are some of the considerations search engines could be building into their algorithms, and the list of Google patents [2] may give some indication as to what is in the pipeline:

• Age of site
• Length of time domain has been registered
• Age of content
• Regularity with which new content is added
• Age of link and reputation of linking site
• Standard on-site factors
• Negative scoring for on-site factors (for example, a dampening for sites with extensive keyword meta tags indicative of having being SEO-ed)
• Uniqueness of content
• Related terms used in content (the terms the search engine associates as being related to the main content of the page)
• Google Pagerank (Only used in Google's algorithm)
• External links, the anchor text in those external links and in the sites/pages containing those links
• Citations and research sources (indicating the content is of research quality)
• Stem-related terms in the search engine's database (finance/financing)
• Incoming backlinks and anchor text of incoming backlinks
• Negative scoring for some incoming backlinks (perhaps those coming from low value pages, reciprocated backlinks, etc.)
• Rate of acquisition of backlinks: too many too fast could indicate "unnatural" link buying activity
• Text surrounding outward links and incoming backlinks. A link following the words "Sponsored Links" could be ignored
• Use of "rel=nofollow" to suggest that the search engine should ignore the link
• Depth of document in site
• Metrics collected from other sources, such as monitoring how frequently users hit the back button when SERPs send them to a particular page
• Metrics collected from sources like the Google Toolbar, Google AdWords/Adsense programs, etc.
• Metrics collected in data-sharing arrangements with third parties (like providers of statistical programs used to monitor site traffic)
• Rate of removal of incoming links to the site
• Use of sub-domains, use of keywords in sub-domains and volume of content on sub-domains… and negative scoring for such activity
• Semantic connections of hosted documents
• Rate of document addition or change
• IP of hosting service and the number/quality of other sites hosted on that IP
• Other affiliations of linking site with the linked site (do they share an IP? have a common postal address on the "contact us" page?)
• Technical matters like use of 301 to redirect moved pages, showing a 404 server header rather than a 200 server header for pages that don't exist, proper use of robots.txt
• Hosting uptime
• Whether the site serves different content to different categories of users (cloaking)
• Broken outgoing links not rectified promptly
• Unsafe or illegal content
• Quality of HTML coding, presence of coding errors
• Actual click through rates observed by the search engines for listings displayed on their SERPs
• Hand ranking by humans of the most frequently accessed SERPs

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

Search engine operators became interested in the SEO community in the late 1990s. A number of high profile SEO community leaders established contractual relationships with search engines for advertising and consulting purposes. These early contacts led to an amelioration of some hostile feelings between the search optimization and search engineering communities.

In early 2000, search engines and SEO firms attempted to establish an unofficial "truce." There are several tiers of SEO firms, and the more reputable companies employ content-based optimizations which meet with the search engines' (reluctant) approval. These techniques include improvements to site navigation and copywriting, designed to make websites more intelligible to search engine algorithms.

Some search engines have also reached out to the SEO industry, and are frequent sponsors and guests at SEO conferences and seminars. In fact, with the advent of paid inclusion, some search engines now have a vested interest in the health of the optimization community.

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

New sites do not need to be "submitted" to search engines to be listed. A simple link from an established site will get the search engines to visit the new site and spider its contents. It is rarely more than a few days from the acquisition of the link to all the main search engine spiders visiting and indexing the new site.

Once the search engine has found the new site, it will generally visit and index all the pages on the site, as long as all the pages are linked to with standard <a href> hyperlinks. Pages which are accessible only through Flash or Javascript links may not be findable by the spiders.

Webmasters can instruct spiders to not index certain files or directories through the standard robots.txt file in the root directory of the domain. Standard practice requires a search engine to check this file upon visiting the domain. The web developer can use this feature to prevent pages such as shopping carts or other dynamic, user-specific content from appearing in search engine results.

For those search engines who have their own paid submission (like Yahoo), it may save some time to pay a nominal fee for submission.

This article is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

In computer science, and particularly in search engines, relevance is a numerical score assigned to a search result, representing how well the result meets the information need of the user that issued the search query. In many cases, a result's relevance determines the order in which it is presented to the user.

In academic information retrieval, the word relevance has been used in system evaluation for over forty years, going back to the Cranfield Experiments of the early 1960s. In the relatively new commercial search realm, among web search engine companies, search engine optimizers, and in the press, the incorrect relevancy is mistakenly being used more and more instead of the correct relevance. One can often tell from which community an information retrieval practitioner hails, depending on whether he or she uses the correct form of the word. Wikipedia's search facility is an example of use of the incorrect relevancy.

Algorithms for relevance

In the simplest case, relevance can be calculated by examining how many times a query term appears in a document (term frequency), possibly combined with how discriminative that query term is across the searched collection (often called Term Frequency-Inverse Document Frequency).

Since search engines and other businesses rely upon the accuracy of their results, many additional, more complex algorithms have been developed to estimate result relevance. Many of these algorithms, particularly those used by search engines, are hidden to the public, as a user that knows the details of a search algorithm can artificially boost his own content's ranking.

Relevance calculation is often misinterpreted by the press. For example, it has often been said that when Google burst onto the scene it was miles ahead of its competitors because it, unlike anyone else, ranked web pages by relevance. This is not true since everyone ranks by relevance. It is just that Google had come up with a fairly new way of estimating relevance, namely PageRank. But even search engines that only use TFIDF rank by relevance.

Clustering and relevance

There is also much confusion between the notions of similarity and relevance. These are not the same thing. It has often been said by many companies doing topic clustering, document filtering, and other such applications that their algorithms function by grouping relevant documents together. What is actually meant is that the algorithms are grouping similar documents together. Two (or more) documents are never relevant to each other. They may be similar to each other, but they are only ever relevant to a user's information need. If there is no user information need, there is no relevance.

The cluster hypothesis in information retrieval says that two documents that are similar to each other have a high likelihood of being relevant to the same information need. Documents by themselves, however, are never relevant to each other. Relevance is defined in terms of a user's information need.

This article is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

E-mail spam

E-mail spam is by far the most common form of spamming on the internet. It involves sending identical or nearly identical unsolicited messages to a large number of recipients. Unlike legitimate commercial e-mail, spam is generally sent without the explicit permission of the recipients, and frequently contains various tricks to bypass e-mail filters. Modern computers generally come with some ability to send spam. The only necessary added ingredient is the list of addresses to target.

Spammers obtain e-mail addresses by a number of means: harvesting addresses from Usenet postings, DNS listings, or Web pages; guessing common names at known domains (known as a dictionary attack); and "e-pending" or searching for e-mail addresses corresponding to specific persons, such as residents in an area. Many spammers utilize programs called web spiders to find e-mail addresses on web pages, although it is possible to fool the web spider by substituting the "@" symbol with another symbol, for example "#", while posting an e-mail address.

Many e-mail spammers go to great lengths to conceal the origin of their messages. They might do this by spoofing e-mail addresses (similar to Internet protocol spoofing). In this technique, the spammer modifies the e-mail message so it looks like it is coming from another e-mail address. However, many spammers also make it easy for recipients to identify their messages as spam by placing an ad phrase in the From field—very few people have names like "GetMyCigs" or "Giving away playstation3s"!

Among the tricks used by spammers to try to circumvent the filters is to intentionally misspell common spam filter trigger words. For example, "viagra" might become "vaigra", or other symbols may be inserted into the word as in "v/i/a/g./r/a". The human mind can handle a surprising degree of corruption, but sometimes this tactic can backfire, rendering a message illegible. ISPs have begun to use the misspellings themselves as a filtering test.

The most dedicated spammers—often those making a great deal of money or engaged in illegal activities, such as the pornography, casinos and Nigerian scammers—are often one step ahead of the ISPs. Reporting them to your ISP may help block less sophisticated spammers in the future.

So-called "spambots" are a major producer of e-mail spam. The worst spammers create e-mail viruses that will render an unprotected PC a "zombie computer"; the zombie will inform a central unit of its existence, and the central unit will command the "zombie" to send a low volume of spam. This allows spammers to send high volumes of e-mail without being caught by their ISPs or being tracked down by antispammers; a low volume of spam is instead sent from many locations simultaneously. Many consumer-level ISPs (Earthlink, for example) stop spambots by blocking the SMTP port (port 25), although there are some users who make legitimate use of it.

Messaging spam

Messaging spam, sometimes termed spim (a portmanteau of spam and IM, short for instant messenger), makes use of instant messaging systems, such as AOL Instant Messenger or ICQ. Many IM systems offer a directory of users, including demographic information such as age and sex. Advertisers can gather this information, sign on to the system, and send unsolicited messages. To send instant messages to millions of users on most IM services merely requires scriptable software and the recipients' IM usernames. Spammers have similarly targeted Internet Relay Chat channels, using IRC bots that join channels and bombard them with advertising messages. Because most IM protocols are proprietary, it is easier to enact unilateral changes to make spamming more difficult.

A similar sort of spam can be sent with the Messenger Service in Microsoft Windows. The Messenger Service is an SMB facility intended to allow servers to send pop-up alerts to a Windows workstation. When Windows systems are connected to the Internet with this service running and without an adequate firewall, it can be used to send spam. The Messenger Service can, however, be easily disabled. [1]

Messenger service spam, in particular, has lent itself to spammer use in a particularly circular scheme. In many cases, messenger spammers send messages to vulnerable Windows machines consisting of text like "Annoyed by these messages? Visit this site." The link leads to a Web site where, for a fee, users are told how to disable the Windows messenger service. Though the messenger service is easily disabled for free by the user, this scam works because it creates a perceived need and then offers an immediate solution. Oftentimes, the only "annoying messages" the user is receiving through Messenger are advertisements to disable Messenger itself.

Newsgroup spam and Forum spam

Newsgroup spam predates e-mail spam, and targets Usenet newsgroups. Old Usenet convention defines spamming as excessive multiple posting, that is, the repeated posting of a message (or substantially similar messages). Since posting to newsgroups is nearly as easy as sending e-mails, newsgroups are a popular target of spammers. The Breidbart Index was developed to provide an objective measure of the "spamminess" of a multi-posted or cross-posted message on Usenet.

Spamming an internet forum in general, is when a user posts something which is off-topic or doesn’t have anything to do with the current subject. Also, a post that doesn’t contribute to the thread whatsoever is also considered spam in some cases. A third form of Forum Spamming is where a person repeatedly posts about a certain subject in a manner that is unwanted by (and possibly annoying to) the general population of the forum. Lastly there is also the case where a person posts messages solely for the purpose of increasing his or her ranking on the forum. In a broader sense, advertising on forums where it is not wanted is known as spamming and is generally seen as an annoyance.

Mobile phone spam

Mobile phone spam is directed at the text messaging service of a mobile phone. This can be especially irritating to consumers not only for the inconvenience but also because they sometimes have to pay to receive the text message.

Internet telephony spam

It has been predicted that voice over IP (VoIP) communications will be vulnerable to being spammed by prerecorded messages. Although there have been few reported incidents, some companies have already tried to sell defenses against it. [2]

Online game messaging spam

Many online games allow players to contact each other via player-to-player messaging, or chatrooms or public discussion areas.

What qualifies as spam varies from game to game, but usually this term is applied to all forms of flooding the game with messages; in case of MUDs, the problem is usually the same as with other chat services.

Many games have strict rules on what kind of communication is acceptable in the games. Frequently, the terms of service don't allow promotion of external websites except on very strict terms (for example, URLs may be allowed on player profiles, but not anywhere else), and promotion of websites in-game is usually very much frowned on in any case.

Spam targeting search engines (Spamdexing)

Spamdexing (a portmanteau of spamming and indexing) refers to the practice on the World Wide Web of deliberately modifying HTML pages to increase the chance of them being placed high on search engine relevancy lists. People who do this are called search engine spammers. In layman's terms, spamdexing is using unethical means known as "black hat seo techniques" to unfairly increase the rank of sites in search engines. When a website is optimized to be indexable by a search engine, without trying to deceive its web crawler, this is called search engine optimization. To be sure, there is much gray area between white-hat search engine optimization and black-hat spamdexing.

Blog, wiki, guestbook, and referrer spam

Google's PageRank system uses the number of links to a page as an index of its "importance". Ordinarily, very few pages will link to a spammer's commercial site, because it is of no interest to anyone else, and hence it will have a very low PageRank score. To counter this effect, spammers attempt to create links to their sites on other people's pages.

The most common targets for this kind of spam are weblogs, the spamming then being known as blog spam, or "blam" for short. In 2003, this type of spam took advantage of the open nature of comments in the blogging software Movable Type by repeatedly placing comments to various blog posts that provided nothing more than a link to the spammer's commercial web site. [3]

Similar attacks are often performed against wikis and guestbooks, both of which accept user contributions; something that consistantly impresses and confounds critics of Wikipedia is its remarkable lack of spam, in spite of having nearly one million articles and over two million pages.

On January 18, 2005, Google proposed a rel="nofollow" attribute that could be placed on a link; doing so instructs most major search engines to ignore the link, rendering it useless to spammers. Software is then rewritten to add this attribute to any link embedded in a comment. As of April 2005, nofollow has seen expanding usage, but is not yet universal. [4]

As well as comment forms, editable pages and guestbooks, some sites publish a list of the most common referrers to their site in order to show how readers have found it. These lists have also been exploited by spammers with so-called referer spam, in which the spammer makes repeated web site requests using a fake referer URL pointing to a spam-advertised site. That URL will later appear as a link on the site, boosting the PageRank of its target.

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

The most common purpose for spamming is advertising. Goods commonly advertised in spam include pornography, unlicensed computer software, medical products such as Viagra, credit card accounts, and fad products. In part because of the bad reputation (and dubious legal status) which spamming carries, it is chiefly used to carry offers of an ill-reputed or legally questionable nature. Many of the products advertised in spam are fraudulent in nature, such as quack medications and get-rich-quick schemes. Spam is frequently used to advertise scams, such as diploma mills, advance fee fraud, pyramid schemes, stock pump-and-dump schemes, and phishing. It is also often used to advertise pornography without regard to the age of the recipient, or the legality of such material in the recipient's location.

One of the most common ad spams is the computer software program GAIN. Also known as Gator or Claria or Dashbar, this insidious program hides itself within the active programs running on your computer and will collect information on internet habits. Based on the websites you visit, it will then send you "relevant" advertising at random intervals. Unfortunately, this program is often attached and automatically installed with popular "free" software, such as many P2P filesharing clients. Even removing GAIN from your computer can sometimes prove difficult, as it leaves traces of itself even after uninstallation or removal by third party spyware programs.

Spam has different levels of acceptability in different countries. For example, in Russia spamming is commonly used by many mainstream legitimate businesses, such as travel agencies, printing shops, training centers, real estate agencies, seminar and conference organizers, and even self-employed electricians and garbage collection companies. In fact, the most prominent Russian spammer was American English Center, a language school in Moscow. That spamming sparked a powerful antispam movement by enraging the Deputy Minister of Communications Andrey Korotkov and provoking a wave of counterattacks on the spammer through non-Internet channels, including a massive telephone DDOS (Distributed Denial of Service) attack.

Comparison to postal "junk" mail

There are a number of differences between spam and junk mail:

• Unlike junk postal mail, the costs of spam paid for by the recipient's mail site commonly approach or even exceed those of the sender, in terms of bandwidth, CPU processing time, and storage space. Spammers frequently use free dial-up accounts, so their costs may be quite minimal indeed. Because of this offloading of costs onto the recipient, many consider spamming to be criminal conversion or theft.
• Junk mail can be said to subsidize the delivery of mail customers want to receive. For example, the United States Postal Service allows bulk mail senders to pay a lower rate than for first-class mail, because they are required to sort their mailings and apply bar codes, which makes their mail much cheaper to process. While some ISPs receive large fees from spammers, most do not—and most pay the costs of carrying or filtering unwanted spam.
• Another distinction is that the costs of sending junk mail provide incentives to be somewhat selective about recipients, whereas the spammer has much lower costs, and therefore much less incentive.
• Finally, bulk mail is by and large used by businesses that are traceable and can be held responsible for what they send. Spammers frequently operate on a fly-by-night basis, using the so-called "anarchy" of the Internet as a cover

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

E-mail and other forms of spamming have been used for purposes other than advertisements. Many early Usenet spams were religious or political in nature. Serdar Argic, for instance, spammed Usenet with historical revisionist screeds. A number of evangelists have spammed Usenet and e-mail media with preaching messages. A growing number of criminals are also using spam to perpetrate various sorts of fraud[5], and in some cases have used it to lure people to locations where they have been kidnapped, held for ransom and even murdered [6].

DoS spam

Spamming has also been used as a denial of service ("DoS") tactic, particularly on Usenet. By overwhelming the readers of a newsgroup with an inordinate number of nonsense messages, legitimate messages can be lost and computing resources are consumed. Since these messages are usually forged (that is, sent falsely under regular posters' names) this tactic has come to be known as sporgery (from spam + forgery). This tactic has for instance been used by partisans of the Church of Scientology against the alt.religion.scientology newsgroup (see Scientology vs. the Internet) and by spammers against news.admin.net-abuse.email, a forum for mail administrators to discuss spam problems. Applied to e-mail, this is termed mailbombing. The Usenet Meow Wars (circa 1996) were DoS attacks on various newsgroups aimed at specific posters, thus disrupting the newsgroups where they were active. The DoS attacks launched by Hipcrime, which continue today, are more specifically crafted as DoS attacks on entire newsgroups. The alt.sex newsgroups were rendered virtually uninhabitable by commercial porn site spammers, partially for advertising purposes and partially to destroy a perceived free competitor. (This spawned the creation of the moderated, unspammable soc.sexuality newsgroups.)

In a handful of cases, forged e-mail spam has been used as a tool of harassment. The spammer collects a list of addresses as usual, then sends a spam to them signed with the name of the person he wishes to harass. Some recipients, angry that they received spam and seeing an obvious "source", will respond angrily or pursue various sorts of revenge against the apparent spammer, the forgery victim. A widely known victim of this sort of harassment was Joe's CyberPost, which has lent its name to the offense: it is known as a joe job. Such joe jobs have been most often used against antispammers: in more recent examples, Steve Linford of Spamhaus Project and Timothy Walton, a California attorney, have been targeted. Sometimes victims (such as ROKSO-listed spammers) are subscribed to lists that don't practice verified opt-in, such as magazine subscriptions and e-mail newsletters, a practise known as subscriptionbombing.

Spammers have also abused resources set up for purposes of anonymous speech online, such as anonymous remailers. As a result, many of these resources have been shut down, denying their utility to legitimate users.

E-mail worms or viruses may be spammed to set up an initial pool of infected machines, which then resend the virus to other machines in a spam-like manner. The infected machines can often be used as remote-controlled zombie computers, for more conventional spamming or DDoS attacks. Sometimes trojans are spammed to phish for bank account details, or to set up a pool of zombies without using a virus.

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

The term spam is derived from the Monty Python SPAM sketch, set in a cafe where everything on the menu includes SPAM luncheon meat. As the server recites the SPAM-filled menu, presently a chorus of Viking patrons drowns out all normal conversation with a song, repeating "SPAM, SPAM, SPAM, SPAM" and singing "lovely SPAM, wonderful SPAM" over and over again, stopping all conversation, hence SPAMming the dialogue. The excessive amount of SPAM in the sketch comes from British rationing in World War II. SPAM was one of the few foods that was not restricted and widely available, so by the time of the sketch, the British were fed up with the luncheon meat. Another similarity is that everything on the menu comes with SPAM, therefore representing that you can't order something without receiving something you don't want, much like one can't be active on the Internet and never have spam sent to your e-mail address(es).

Although the first known instance of unsolicited commercial e-mail occurred in 1978 (unsolicited electronic messaging had already taken place over other media, with the first recorded instance being via telegram on September 13, 1904), the term "spam" for this practice had not yet been applied. In the 1980s the term was adopted to describe certain abusive users who frequented BBSs and MUDs, who would repeat "SPAM" a huge number of times to scroll other users' text off the screen. In the early Chat rooms in services like PeopleLink and the early days of AOL, they actually flooded the screen with sizeable quotes from the Monty Python routine. This was generally used as a tactic by insiders of a particular group who wanted to drive newcomers out of the room so the usual conversation could continue. This act, previously termed flooding or trashing, came to be called spamming as well. [1] By analogy, the term was soon applied to any large amount of text broadcast by one user, or sometimes by many users.

It later came to be used on Usenet to mean excessive multiple posting—the repeated posting of the same message. The first evident usage of this sense was by Joel Furr in the aftermath of the ARMM incident of March 31, 1993, in which a piece of experimental software released dozens of recursive messages onto the news.admin.policy newsgroup. Soon, this use had also become established—to spam Usenet was to flood newsgroups with junk messages.

Commercial spamming started in force on March 5, 1994, when a pair of lawyers, Laurence Canter and Martha Siegel, began using bulk Usenet posting to advertise immigration law services. The incident was commonly termed the "Green Card spam", after the subject line of the postings. The two went on to widely promote spamming of both Usenet and e-mail as a new means of advertisement—over the objections of Internet users they labeled "anti-commerce radicals." Within a few years, the focus of spamming (and antispam efforts) moved chiefly to e-mail, where it remains today. [2]

There are three popular fake etymologies of the word "spam". The first, promulgated by Canter & Siegel themselves, is that "spamming" is what happens when one dumps a can of SPAM luncheon meat into a fan blade. The second is the backronym "shit posing as mail." The third is similar, using "stupid pointless annoying messages."

Hormel Foods Corporation, the makers of SPAM® luncheon meat, do not object to the Internet use of the term "spamming." However, they do ask that the capitalized word "SPAM" be reserved to refer to their product and trademark. [3] By and large, this request is obeyed in forums which discuss spam—to the extent that to write "SPAM" for "spam" brands the writer as a newbie. However, Hormel has begun to press the trademark issue—first, when a firm registered the trademark "SpamArrest" in 2003, Hormel sued to invalidate the mark, [4], and more recently two failed attempts to revoke the mark "spambuster".[5], [6]

Alternate meanings

The term "spamming" is also used in the older sense of something repetitious and disruptive by players of various video games, most often first-person shooters or fighting games. For shooters, it refers to "area denial" tactics—repeatedly firing rockets or other explosive shells into an area—or to any tactic whereby a large volume of ammunition is expended in the hope of either scoring chance hits, covering teammates' advance with suppressive fire, or clearing or defending an area from an enemy presence. In fighting games, spamming most often refers to overuse of particularly powerful moves, especially if they are easy to execute.

Whether such tactics are viewed as cheating or abusive varies from game to game, community to community. Analogous to camping, the tactical advantage gained by those thus engaged is the crux of the issue. If every player defensively "spams", and no one makes the offensive push, there will be no opportunities for players to come into conflict, and thus there will be no game. Games like Capture the Flag help to break this deadlock by providing incentive to invade enemy territory, however risky.

Conversely, the same term may be used to describe those who flood the in-game chat with needlessly profuse and/or frequent messaging, similar to messaging spam mentioned above. Although perceptions vary within the gaming community, in most arenas excessive messaging is unwelcome. On the other hand, in the role-playing games MUD, MUSH, and MUCK, players happily continue using the word in this original sense, with no implication of abuse. When a player returns to the terminal after a brief break to find his or her screen wonderfully filled with pages of random chat, it's still called "spam". [7]

SPAM could also be taken to mean a set of humorous English backronyms, including: Short/Stupid/Silly Particularly/Pointless Annoying Messages, Self-Promotional Advertising Material, Self Propelled Automatic Mail, Send Post All Members, Sending Persistently Annoying Mail, and Shit Posing As Mail.

This article is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

The first recorded use of the term spyware occurred on October 17, 1994 in a Usenet post that poked fun at Microsoft's business model. Spyware later came to refer to espionage equipment such as tiny cameras. However, in early 2000 the founder of Zone Labs, Gregor Freund, used the term in a press release for the ZoneAlarm Personal Firewall. ^[1] Since then, computer-users have used the term in its current sense.

In early 2000, Steve Gibson of Gibson Research realized that advertising software had been installed on his system, and he suspected that the software was stealing his personal information. After analyzing the software he determined that they were adware components from the companies Aureate (later Radiate) and Conducent. He eventually rescinded his claim that the ad software collected information without the user's knowledge, but still chastised the ad companies for covertly installing the spyware and making it difficult to remove.

As a result of his analysis in 2000, Gibson released the first anti-spyware program, OptOut, and many more software-based antidotes have appeared since then. ^[1] International Charter now offers software developers a Spyware-Free Certification program. ^[2]

According to a November 2004 study by AOL and the National Cyber-Security Alliance, 80% of surveyed users' computers had some form of spyware, with an average of 93 spyware components per computer. 89% of surveyed users with spyware reported that they did not know of its presence, and 95% reported that they had not given permission for the installation of the spyware. ^[3]

References

1. ↑ ^a b Wienbar, Sharon. "The Spyware Inferno". News.com. August 13, 2004.
2. ↑ "Spyware Certification". International Charter. Retrieved July 10, 2005.
3. ↑ "AOL/NCSA Online Safety Study". America Online & The National Cyber Security Alliance. October 2004.

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

The term adware frequently refers to any software which displays advertisements, whether or not it does so with the user's consent. Programs such as the Eudora mail client display advertisements as an alternative to shareware registration fees. These classify as "adware" in the sense of advertising-supported software, but not as spyware. They do not operate surreptitiously or mislead the user.

Many of the programs frequently classified as spyware function as adware in a different sense: their chief observed behavior consists of displaying advertising. Claria Corporation's Gator Software and Exact Advertising's BargainBuddy provide examples of this sort of program. Visited Web sites frequently install Gator on client machines in a surreptitious manner, and it directs revenue to the installing site and to Claria by displaying advertisements to the user. The user experiences a large number of pop-up advertisements.

Other spyware behaviors, such as reporting on websites the user visits, frequently accompany the displaying of advertisements. Monitoring web activity aims at building up a marketing profile on users in order to sell "targeted" advertisement impressions. The prevalence of spyware has cast suspicion upon other programs that track Web browsing, even for statistical or research purposes. Some observers describe the Alexa Toolbar, an Internet Explorer plug-in published by Amazon.com, as spyware (and some anti-spyware programs report it as such) although many users choose to install it.

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

Malicious websites attempt to install spyware on readers' computers.

Spyware does not directly spread in the manner of a computer virus or worm: generally, an infected system does not attempt to transmit the infection to other computers. Instead, spyware gets on a system through deception of the user or through exploitation of software vulnerabilities.

The most direct route by which spyware can infect a computer involves the user installing it. However, users tend not to install software if they know that it will disrupt their working environment and compromise their privacy. So many spyware programs deceive the users, either by piggybacking on a piece of desirable software, or by tricking the users to do something that installs the software without them realizing. Recently, spyware has come to include "rogue anti-spyware" programs, which masquerade as security software while actually doing damage.

Classically, a Trojan horse, by definition, smuggles in something dangerous in the guise of something desirable. Some spyware programs get spread in just this manner. The distributor of spyware presents the program as a useful utility — for instance as a "Web accelerator" or as a helpful software agent. Users download and install the software without immediately suspecting that it could cause harm. For example, Bonzi Buddy, a spyware program targeted at children, claims that:

He will explore the Internet with you as your very own friend and sidekick! He can talk, walk, joke, browse, search, e-mail, and download like no other friend you've ever had! He even has the ability to compare prices on the products you love and help you save money! Best of all, he's FREE! ^[1]

The BearShare file-trading program, "supported" by WhenU spyware. In order to install BearShare, users must agree to install "the SAVE! bundle" from WhenU. The installer provides only a tiny window in which to read the lengthy license agreement. Although the installer claims otherwise, the software transmits users' browsing activity to WhenU servers.

^[2]

Spyware can also come bundled with shareware or other downloadable software, as well as music CDs. The user downloads a program (for instance, a music program or a file-trading utility) and installs it, and the installer additionally installs the spyware. Although the desirable software itself may do no harm, the bundled spyware does. In some cases, spyware authors have paid shareware authors to bundle spyware with their software, as with the Gator spyware now marketed by Claria. In other cases, spyware authors have repackaged desirable free software with installers that add spyware.

A third way of distributing spyware involves tricking users by manipulating security features designed to prevent unwanted installations. The Internet Explorer Web browser, by design, prevents websites from initiating an unwanted download. Instead, a user action (such as clicking on a link) must normally trigger a download. However, links can prove deceptive: for instance, a pop-up ad may appear like a standard Windows dialog box. The box contains a message such as "Would you like to optimize your Internet access?" with links which look like buttons reading Yes and No. No matter which "button" the user presses, a download starts, placing the spyware on the user's system. Later versions of Internet Explorer offer fewer avenues for this attack.

Some spyware authors infect a system by attacking security holes in the Web browser or in other software. When the user navigates to a Web page controlled by the spyware author, the page contains code which attacks the browser and forces the download and install of spyware. The spyware author would also have some extensive knowledge of commercially-available anti-virus and firewall software. This has become known as a "drive-by download", which leaves the user a hapless bystander to the attack. Common browser exploits target security vulnerabilities in Internet Explorer and in the Microsoft Java runtime.

The installation of spyware frequently involves Microsoft's Internet Explorer. As the most popular Web browser, and with an unfortunate history of security issues, it has become the largest target. Its deep integration with the Windows environment and its scriptability make it an obvious point of attack into Microsoft Windows operating systems. Internet Explorer also serves as a point of attachment for spyware in the form of browser helper objects, which modify the browser's behavior to add toolbars or to redirect traffic.

In a few cases, a worm or virus has delivered a payload of spyware. For instance, some attackers used the W32.Spybot.Worm worm to install spyware that popped up pornographic ads on the infected system's screen. ^[3] By directing traffic to ads set up to channel funds to the spyware authors, they can profit even by such clearly illegal behavior.

References

1. ↑ Bonzi.com. http://www.bonzi.com/bonzibuddy/bonzimail.asp. Retrieved July 10, 2005.
2. ↑ Edelman, Ben (2005). "WhenU Violates Own Privacy Policy", Retrieved July 14, 2005.
3. ↑ "Security Response: W32.Spybot.Worm". Symantec.com. Retrieved July 10, 2005.

This article is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

Loyaltyware is a sub-category of adware. It works around the notion of user "loyalty" by providing incentives in the form of cash, points, airline miles, or other type of goods while shopping. Examples include WebRebates, Top Moxie, and Ebates Moe Money Maker.

Links

• Spyware Guide: LoyaltyWare

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An affiliate is a commercial entity with a relationship with a peer or a larger entity.

Broadcast networks

In a radio network or TV network, an affiliate is a radio station or TV station that agrees to carry the broadcasts of, but is not owned by, the network. Usually, the stations are still responsible for the content (such as profanity) to some extent. An affiliate is not the same as an owned and operated station, which is owned by the network such a station carries programming for.

Electronic commerce

Affiliate marketing typically refers to this Electronic commerce version of the traditional agent/referral fee sales channel concept. An e-commerce affiliate is a website which links back to an e-commerce site such as Amazon.com. When a reader of the website clicks on a link, they are connected to the e-tailer and if they purchase something the affiliate receives a small payment, usually a percentage of the money the customer spends. Affiliates can also be referred as publishers. The Hotel and Travel Industry uses affiliate marketing to a large extent.

Corporate structure

A corporation may be referred to as an affiliate of another when it is related to it but not strictly controlled by it, as with a subsidiary relationship, or when it is desired to avoid the appearance of control. This is sometimes seen with multinational companies that need to avoid restrictive laws (or negative public opinion) on foreign ownership.

Affiliate networks

An affiliate network is composed of a group of merchants and a group of affiliates. Merchants join the network and affiliates join the network in order to advertise the merchant products in exchange of a commission from the merchant. Affiliate networks present some great advantages for the merchant and the affiliate. The merchant gets potential access to a wide networks of affiliates. The affiliate does not necessarily need to make a certain sale amount for one particular merchant but rather for the entire range of merchants before getting paid.

The affiliate also puts more trust in a network rather than a merchants independent affiliate program. The merchants pay the overall commission to the network. The network then distributes the money to each affiliate who made the sale.

Use of affiliate links

Sites made up mostly of affiliate links are usually badly regarded as they do not offer quality content. In 2005 there were active changes made by Google whereby certain websites were labeled as "thin affiliates" and were either removed from the index, or taken from the first 2 pages of the results and moved deeper within the index. In order to avoid this categorization, webmasters who are affiliate marketers must create real value within their websites that distinguishes their work from the work of spammers or banner farms with nothing but links leading to merchant sites.

Affiliate links work best in the context of the information contained within the website. For instance, if a website is about "How to publish a website", within the content an affiliate link leading to a merchant's ISP site would be appropriate. If a website is about Sports, then an affiliate link leading to a sporting goods site might work well within the content of the articles and information about sports. The idea is to publish quality information within the site, and to link "in context" to related merchant's sites.

One common use of affiliate links is shopping directories and or price comparison websites. However, these sites should do their best to enhance the web shopping experience. In many other cases, affiliate marketers offer unique content in niche subject areas that they have researched well, and their text or graphic links to a merchant's site are well placed. This principle works very well in blog website marketing as well.

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

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Cost Per Action or CPA (as it is often initialized to) is a phrase often used in online advertising and online marketing circles.

CPA is considered the optimal form of buying online advertising from the advertiser's point of view. An advertiser only pays for the ad when an action has occurred. An action can be a product being purchased, a form being filled, etc. (The desired action to be preformed is determined by the advertiser.)

A related term, eCPA or effective Cost Per Action, is used to measure the effectiveness of advertising inventory purchased (by the advertiser) via a CPC, CPM, or CPT basis.

The CPA can be determined by different factors, depending where the online advertising inventory is being purchased.

Other common forms, of charging for advertising, include:

• CPC
• CPM
• CPT

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

When marketing online, the general four step process of marketing is still the guiding idea, in the online world the character of marketing becomes more deeply a conversation between a marketer and a market-of-one a concept that is central to The cluetrain manifesto. In such a role as a communicator, the online marketer is in a position to build awareness of her/his company or business in more personal terms than otherwise, and in so doing enables a more human conversation. Such conversations tend to be more warts and all and should establish confidence of the potential purchaser in the potential vendor.

Smith and Chaffey (2001) claim that Internet technology can be used to focus marketing on the customer, while at the same time linking to other business operations so as to achieve profitability. This can be done by:

• Identifying - the Internet be used for marketing research to find out customers' needs and wants;

• Anticipating - the Internet provides an additional channel by which customers can access information and make purchases - understanding this demand is key to governing resource allocation to e-marketing.

• Satisfying - a key success factor in e-marketing is achieving customer satisfaction through the electronic channel, this raises issues such as is the site easy to use, does it perform adequately, what is the standard of associated customer service and how are physical products dispatched?

Detractors of this concept of human-to-human contact through online conversations suggest that companies are going to be careful about marketing in this manner and perhaps will never really have honest and open conversations as the interests of companies and businesses are not the interests of potential purchasers. The cluetrain manifesto allows for this type of thinking suggesting that businesses when marketing in this manner need to be thinking about more than just making money; if a business is thinking only about making money, it will become apparent in close online conversations and the market will treat that business in whatever manner it may as markets can now talk to each other through the same means marketers talk to potential customers.

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

Smith and Chaffey (2001) describe five key online marketing activities (the '5Ss') which can be applied by an organisation to implement various online marketing tactics. For example, for an e-newsletter, the 5Ss are:

• Sell - Grow sales (the e-newsletter often acts as both a customer acquisition tool and a retention tool - the lastminute.com e-newsletter has this dual role)
• Serve - Add value (give customers extra benefits online such as an online exclusive offer or more in-depth information about your products or the industry sector)
• Speak - Get closer to customers by creating a dialogue, asking questions through online research surveys and learning about customers' preferences through tracking - which content are people most interested in.
• Save - Save costs (of print and post if you have a traditional offline e-newsletter can you reduce print runs or extend it to those customers you can't afford to communicate with)
• Sizzle - Extend the brand online. A newsletter keeps the brand 'front-of-mind' and helps reinforce brand values. Added value can also be delivered by the e-newsletter by informing and entertaining customers.

Capturing attention of potential customers can be as simple as advertising using some of the new advertising tools the online world provides, such as advertising on search engines, but it can also be about configuring more remarkable methods that tend to spread across many sites and capturing the imagination of many people in the process. There are at least three major configurations of links and tools that have been used to capture attention online: funnel building, buzz marketing and cool tools.

Building a sales funnel requires working with search engine optimization, email newsletter distribution, discussion board entries, advertisements, affiliate activities and more. In fact, any way that additional links can be provided so that a potential customer can begin a conversation with a business, is educated about that business' products/services, or is provided with concepts and propositions that will eventually lead to a sale. A funnel is usually laid down over time and is the result of continuous activity of marketers in online activities.

Buzz marketing tends to be a much quicker process and tends to involve less activity on behalf of marketers and requires attention of people online to spread by word-of-mouth, word-from-keyboards, to be fascinated or intrigued. Purple cow was sold largely through buzz marketing that spread by blogs relatively quickly.

Another tactic of gaining attention online is through the development and release of a cool tool. A cool tool is something that captures the imagination of the online browsing public and it is thought to be so cool that it should be shared with online friends. This could be a video clip, standalone software that is cute such as a cartoon character that lives on a users screen, or some other device that is used often for a specific purpose, such as 3Ms Post-it Notes.

Right in the middle of a new marketing practice is eBay with its datafeed marketing. Essentially a store owner sets up his/her data in eBay and then by way of feeds make this data available to advertising avenues, such as Froogle, Yahoo Product Search and about another twenty of thirty other sites that take datafeeds. All the advertising feed services point the prospective purchaser to the eBay auction. This is perhaps a little like building a sales funnel as described above, however, it uses a specific technology that enables ease of use.

Marketing on the internet requires that one be found using keyword searches or some form of online advertising. In any case the trick to being successful in Online Marketing is being found within the top 30 search results. There are 3 ways that one can be found. 1.) natural search engine ranking (70% of searchers will skip over sponsored results and start with the naturally ranked sites) 2.) Paid inclusion and 3.) Pay per click. Due to the extreme difficulty of achieving a natural high ranking on a major search engine most companies opt for #'s 2 and 3 for their online marketing. Unfortunately the 3rd option is very costly and only the most well heeled companies can afford to market online via pay per click.

What is true of Online Marketing today is that one must pay to play. Since the dot com bust several years ago search engines have discerned that in order to survive and thrive they must generate significant revenue. At first the hope was that banner advertising would be sufficient to fill the search engine coffers but it soon became evident that searchers did not respond to banners. It then became evident that there were 2 primary ways to create income for search engines and online directories. Thus paid inclusion and pay per click were born!

Recently potential greed-related challenges have emerged. There are companies that create false hits and traffic. Most recently Google has been sued for click fraud. [1] Whether or not the charges prove to be true, actions like this make people think twice about using pay per click as part of their online marketing package.

Semantic logic will allow searchers to use not just keywords to search, but rather they will search using common language. This is a big departure from the crude Boolean logic which has served the Internet searching community for the last decade.

This article is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

Internet marketing is the use of the Internet to advertise and sell goods and services. Internet Marketing includes pay per click advertising, banner ads, e-mail marketing, search engine marketing (including search engine optimization), blog marketing, and article marketing.

Definition and Scope

Internet marketing is a component of electronic commerce. Internet marketing can include information management, public relations, customer service, and sales. Electronic commerce and Internet marketing have become popular as Internet access is becoming more widely available and used. Well over one third of consumers who have Internet access in their homes report using the Internet to make purchases.

History

Internet marketing first began in the early 1990s as simple, text-based websites that offered product information. It then evolved into advertisements complete with graphics. The most recent step in this evolution was the creation of complete online businesses that use the Internet to promote and sell their services and goods.

Business Models and Formats

Internet marketing is associated with several business models. The main models include business-to-business and business-to-consumer (B2C). B2B consists of companies doing business with each other, whereas B2C involves selling directly to the end consumer. When Internet marketing first began, the B2C model was first to emerge. B2B transactions were more complex and came about later. A third, less common business model is peer-to-peer (P2P), where individuals exchange goods between themselves. An example of P2P is Napster, which is built upon individuals sharing files.

Internet marketing can also be seen in various formats. One version is name-your-price (e.g. Priceline.com). With this format, customers are able to state what price range they wish to spend and then select from items at that price range. With find-the-best-price websites (e.g. Hotwire.com), Internet users can search for the lowest prices on items. A final format is online auctions (e.g. Ebay.com) where buyers bid on listed items.

Benefits

Some of the benefits associated with Internet marketing include the availability of information. Consumers can log onto the Internet and learn about products, as well as purchase them, at any hour. Companies that use Internet marketing can also save money because of a reduced need for a sales force. Overall, Internet marketing can help expand from a local market to both national and international marketplaces.

Limitations

Limitations of Internet marketing create problems for both companies and consumers. Slow Internet connections can cause difficulties. If companies put too much information on their website, Internet users may struggle to load the web page. Also, Internet marketing does not allow shoppers to touch or try-on items before purchasing them.

Security Concerns

For both companies and consumers that participate in online business, security concerns are very important. Many consumers are hesitant to buy items over the Internet because they do not trust that their personal information will remain private. Recently, some companies that do business online have been caught giving away or selling information about their customers. Several of these companies have guarantees on their websites, claiming customer information will be private. By selling customer information, these companies are breaking their own, publicized policy. Some companies that buy customer information offer the option for individuals to have their information removed from the database (known as opting out). However, many customers are unaware that their information is being shared and are unable to stop the transfer of their information between companies.

Security concerns are of great importance and online companies have been working hard to create solutions. Encryption is one of the main methods for dealing with privacy and security concerns on the Internet. Encryption is defined as the conversion of data into a form called a cipher. This cipher cannot be easily intercepted unless an individual is authorized by the program or company that completed the encryption. In general, the stronger the cipher, the better protected the data is. However, the stronger the cipher, the more expensive encryption becomes.

Effects on Industries

Internet marketing has had a large impact on several industries including music, banking, and flea markets. In the music industry, many consumers have begun buying and downloading MP3s over the Internet instead of simply buying CDs. The debate over the legality of downloading MP3s has become a major concern for those in the music industry.

Internet marketing has also affected the banking industry. More and more banks are offering the ability to perform banking tasks online. Online banking is believed to appeal to customers because it is more convenient then visiting bank branches. Currently, over 50 million U.S. adults now bank online. Online banking is now the fastest-growing Internet activity. The increasing speed of Internet connections is the main reason for the fast-growth. Of those individuals who use the Internet, 44% now perform banking activities over the Internet.

As Internet auctions have gained popularity, flea markets are struggling. Unique items that could previously be found at flea markets are being sold on Ebay.com instead. Ebay.com has also affected the prices in the industry. Buyers and sellers often look at prices on the website before going to flea markets and the Ebay.com price often becomes what the item is sold for. More and more flea market sellers are putting their items up for sale online and running their business out of their homes.

Recent Issues

In November 2004, a lawsuit was filed against Bonzi Buddy software. The lawsuit alleged that Bonzi's banner ads were deceptive. These ads often looked like Microsoft Windows message boxes. Internet users would run across the ads and when they attempted to close the boxes, they found themselves redirected to a website determined by Bonzi.

On May 27, 2005, Bonzi Buddy agreed to change the format of its ads so they did not resemble Windows message boxes. The boxes will now contain the word "Advertisement" so computer users know what they are looking at. The boxes will also no longer carry buttons that do not perform the correct actions.

Sales tax issues have also recently become debated. The current laws require that buyers of online products pay their state all due taxes on these goods at the end of the year, along with their other state taxes. However, most consumers do not appear to be making these payments. Thirteen states have now begun encouraging Internet businesses to collect sales tax on every sale. These states are currently not forcing the companies to collect the tax. However, it appears that if companies do not begin collecting the sales tax on their own, states will begin forcing the companies to do so. The states are claiming that each year they lose $15 billion in unpaid sales taxes associated with online purchases.

This article is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

Auto-responders

Automatic replies sent by the e-mail software of the recipient after receipt of an e-mail.

Bounce backs

e-mail sent back to the server that originally sent the e-mail.

Bounce rate

Ratio of bounced e-mails to total e-mails sent.

Bulk, bulking

Terms used by spammers to refer to their line of work. Mostly synonymous with spam or UCE.

Call to action

Words in the e-mail that entice recipients to do something.

Click-through

The action of clicking on a link.

Click-through rate (CTR)

Ratio of click-throughs to total e-mails sent.

Commercial e-mail

Any e-mail sent for commercial purpose; for instance, an advertisement to buy a product or service, an order confirmation from an online store, or a paid subscription periodical delivered by e-mail. Commercial e-mail is not synonymous with spam; see unsolicited commercial e-mail below.

Demographic

Characteristic of a group of e-mail recipients.

Double opt-in

A term coined by spammers to refer to the normal operation of secure electronic mailing list software. A new subscriber first gives his/her address to the list software (for instance, on a Web page) and then confirms subscription after receiving an e-mail asking if it was really him/her. This ensures that no person can subscribe someone else out of malice or error. The intention of the term "double opt-in" is to make it appear that the confirmation is a duplication of effort; and thus, to justify not confirming subscriptions. Mail system administrators and non-spam mailing list operators refer to confirmed subscription or closed-loop opt-in. [1]

Double opt-out

Same as Opt-In, but the recipient unsubscribes instead of subscribes. Borderline spam operations frequently make it difficult to unsubscribe from lists, in order to keep their lists large. Hard-core spam operations make it impossible -- they treat opt-out requests as confirmations that the address works and is read.

E-mail Blast

An e-mail sent to multiple recipients, intended to inform them of announcements, events or changes. A variety of methods can be used to send the same e-mail to multiple recipients: for example: using options within an e-mail program, using the mail merge option within a word processing program, or using a commercial e-mail list programs.

Express consent

A recipient agrees actively to subscribe by checking a box on a web form, paper form or by telephone. A recipient not unchecking a box is not express consent.

False positives

E-mail that is not spam but is labeled spam by a spam filter of the recipient. Note that e-mail marketers may have different opinions of what is "spam" than e-mail recipients.

Format

E-mails can be sent in plain text, HTML, or Microsoft's rich text format.

Hard bounce

Bounced e-mail that could never get through because the e-mail address doesn't exist or the domain doesn't exist.

List broker

Reseller of lists of e-mail addresses.

List building

Process of generating a list of e-mail addresses for use in e-mail campaigns.

List host

Web service that provides tools to manage large e-mail address databases and to distribute large quantities of e-mails.

List manager

Owner or operator of opt-in e-mail newsletters or databases. Also software used to maintain a mailing list.

Look and feel

Appearance, layout, design, functions & anything not directly related to the actual message on an e-mail.

Open rate

E-mail open rate measures the ratio of e-mails "opened" to the number sent or "delivered." The ratio is calculated in various ways, the most popular is: e-mails delivered (sent - hard bounces) /unique opens.

Opt-in

The action of agreeing to receive e-mails from a particular company, group of companies or associated companies, by subscribing to an e-mail list.

Opt-out

A mailing list which transmits e-mails to people who have not subscribed and lets them "opt-out" from the list. The subscribers' e-mail addresses may be harvested from the web, USENET, or other mailing lists. ISP policies and some regions' laws consider this equivalent to spamming.

Personalization

The use of technology and customer information to tailor e-mails between a business and each individual customer. Using information previously obtained about the customer, the e-mail is altered to fit that customer's stated needs as well as needs perceived by the business based on the available customer information, for the purpose of better serving the customer by anticipating needs, making the interaction efficient and satisfying for both parties and building a relationship that encourages the customer to return for subsequent purchases.

Privacy

The Privacy Act of 1974, Public Law 93-579, safeguards privacy through creating four procedural rights in personal data. It requires government agencies to show an individual any records kept on him/her; also requires agencies to follow "fair information practices" when gathering and handling personal data. It places restrictions on how agencies can share an individual's data with other people and agencies and also lets individuals sue the government for violating its provisions.

Rental list

A mailing list that can only be used once or for a limited time. The user of the list pays the owner of the list less money than if he/she would have bought the list outright. Note that this term is usually used for lists generated by address harvesting or other means; the investment made by the list creator does not correlate with the permission of the e-mail recipients. Many firms who "rent" or "buy" a list face spam complaints afterward from persons who never subscribed.

Segmentation (or Targeting)

The use of previously gathered information to send e-mails of a particular offer to a subset of the list.

Soft bounce

A soft bounce is an e-mail that gets as far as the recipient's mail server but is bounced back undelivered before it gets to the intended recipient. it might occur because the recipient's inbox is full. A soft bounce message may be deliverable at another time or may be forwarded manually by the network administrator in charge of redirecting mail on the recipient's domain. On the other hand, a hard bounce is an e-mail message that has been returned to the sender because the recipient's address is invalid.

Spam or UCE (Unsolicited Commercial e-mail-UCE)

From the sender's point-of-view, spam is a form of bulk mail, often sent to a list obtained by companies that specialize in creating e-mail distribution lists. To the receiver, it usually seems like junk e-mail. Spam is equivalent to unsolicited telemarketing calls except that the user pays for part of the message since everyone shares the cost of maintaining the Internet. Spammers typically send a piece of e-mail to a distribution list in the millions, expecting that only a tiny number of readers will respond to their offer. The term spam is said to derive from a famous Monty Python sketch ("Well, we have Spam, tomato & Spam, egg & Spam, Egg, bacon & Spam...") that was current when spam first began arriving on the Internet. SPAM is a trademarked Hormel meat product that was well-known in the U.S. Armed Forces during World War II.

Spam filter

Software that is usually installed in the users e-mail client, with the purpose of avoiding spam e-mail to get into the client's inbox or at least to be flagged as such.

Subject line

It is one of the most important issues in e-mail marketing. The better the subject line of an e-mail, the better probability of being opened by the recipient.

Targeting (or segmentation)

Sending e-mails to a subset of a mailing list based on a specific filter, trying to improve CTR and/or open ratios.

Tracking

The act of reporting CTR, open ratios, bounces, etc.

Trigger based messaging

Triggering a message based on an event or interaction with a previous message. Popular for customers who request more information

Unique click

During a particula period, a visitor to a website could click several times on a particular link, but during that period it is counted only as one and considered a unique visitor.

Unsolicited commercial e-mail (UCE)

Commercial e-mail, usually of an advertising nature, sent at the expense of the recipient without his or her permission. Sending UCE is an offense against all major ISPs' terms of service, and is a crime in some jurisdictions.

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

Opt-in e-mail advertising or permission marketing is a method of advertising by electronic mail wherein the recipient of the advertisement has consented to receive it. It is one of several ways developed by marketers to eliminate the disadvantages of e-mail marketing.

E-mail has become a very popular mode of communication across the world. It has also become extremely popular to advertise through . Some of the many advantages of advertising through e-mail are the direct contact with the consumer and is “inexpensive, flexible, and simple to implement” (Fairhead, 2003). There are also disadvantages attached to e-mail advertising such as, alienating the consumer because of overload to messages or the advertisement getting deleted without getting read.

Permission e-mail marketing may evolve into a technology that uses a handshake protocol between sender and receiver (Fairhaed, 2003). This system is intended to eventually result in a high degree of satisfaction between consumers and marketers. If opt-in e-mail advertising is used, the material that is emailed to consumers will be “anticipated.” It is assumed that the consumer wants to receive it, which makes it unlike unsolicited advertisements sent to the consumer (often referred to as spam). Ideally, opt-in e-mail advertisements will be more personal and relevant to the consumer than untargetted advertisements.

A common example of permission marketing is a newsletter sent to a firm’s customers. Newsletters like this are a way to let customers know about upcoming events or promotions, or new products. In this type of advertising, a company that wants to send a newsletter to their customers may ask them at the point of purchase if they would like to receive this newsletter.

With a foundation of opted-in contact information stored in a database, marketers can automatically send out promotional materials. The marketers can also segment their promotions to specific market segments.

Email Marketing Services and CAN-SPAM Compliance

Because the CAN-SPAM Act of 2003 authorizes an USD 11,000 penalty per violation for spamming each individual recipient, many commercial e-mail marketers within the United States utilize a service or special software that helps ensure compliance with the Act. A variety of older systems exist which do not ensure compliance with the Act. To comply with the Act's regulation of commercial e-mail, services typically: require users to authenticate their return address and include a valid physical address, provide a one-click unsubscribe feature, and prohibit importing lists of purchased addresses which may not have given valid permission.

In addition to satisfying legal requirements, services such as ConstantContact help customers to set up and manage their own e-mail marketing campaigns. The services provide e-mail templates, automatically handle subscriptions and removals, and generate statistics on how many messages were received and openned, and whether the recipients clicked on any links within the messages.

References

• Fairhead, N. (2003) “All hail the brave new world of permission marketing via email” (Media 16, August 2003)
• O'Brian J. & Montazemia, A. (2004) Management Information Systems (Canada: McGraw-Hill Ryerson Ltd.)

This article is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

Permission marketing is a term used in e-marketing. Marketers will ask permission before they send advertisements to prospective customers. It is used by some Internet marketers, email marketers, and telephone marketers. It requires that people first "opt-in", rather than allowing people to "opt-out" only after the advertisements have been sent.

Marketers feel that this is a more efficient use of their resources because advertisements are not sent to people that are not interested in the product. This is one technique used by marketers that have a personal marketing orientation. They feel that marketing should be done on a one-to-one basis rather than using broad aggregated concepts like market segment or target market.

The term was coined by Seth Godin in 1999 in his book of the same name.

In the United Kingdom, opt-in is required for email marketing, under The Privacy and Electronic Communications (EC Directive) Regulations 2003. This came into force on the 11 December 2003.

Links

• A Comprehensive Analysis of Permission Marketing

This article is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.